Impact

JANUARY 2026 |
The Marketing Issue

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Practice Management

When Your Show Gets a Bad Review

Slammed on Google? Here’s how to respond.

BY Paul Gough, BSc (Hons), MCSP

Test

Let’s be honest: Nothing stings quite like a one-star Google review.

You can have 100 glowing testimonials, patient success stories pouring in, and a wall full of thank-you cards from grateful…

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